Lighthouse offers highly interactive, skill-based, and evidence-based learning workshops that incorporate all elements of the Knowles Adult Learning Model.  Adults learn best when the learning is self-directed/autonomous, multi-sensual, utilizes their knowledge & life experiences, is goal-oriented, is relevant, highlights practicality, and encourages collaboration.

Each Lighthouse workshop module uses many of the following learning elements:

  • Class discussion
  • Visual: slides
  • Visual: flip chart / whiteboard
  • Object demonstration
  • Academic research
  • Small group discussion
  • Socratic Questioning
  • Simulation – Experiential
  • Learning Games – Experiential
  • Video Clips
  • Humor
  • Case study
  • Lecture
  • Self-assessment
  • Self-reflection workbook exercises

Modular Workshops

All modules are optimally four (4) hours in length, and can be adapted to shorter time periods.

Follow-up memory retention webinars (one hour or half hour) are available for each Module.

+ Module 1 Title: Carrots, Sticks, & Fairy Dust: The Science & Art of Motivating Employees

a. Module Learning Outcomes:

  • Understand what employee engagement means, how it relates to motivation, how to measure it, and how to improve it
  • Analyze and describe the level of engagement of your team
  • Understand the power of intrinsic motivators
  • Discover how employee development influences employee engagement
  • Learn the interpersonal connection practices of highly engaging leaders
  • Create a plan to improve engagement of your people

b. Module Outline:

  • Class discussion: What’s the difference between motivation and engagement?
  • Video: Sinking boat – class discussion
  • Video: Gallup research – proven outcomes of employee engagement
  • Class discussion: The Gallup Q12 – gold standard in measuring engagement
  • Video: Intrinsic Motivators – class discussion
  • Small group discussion: What do you do to develop employees?
  • Class discussion: The connection equation to connect with employees and coworkers
  • Self-reflection: find the one thing you can do differently at work that will improve the engagement of your team.
+ Module 2 Title:  Hazardous Conversations:  What to Say When Stakes Are High

a. Module Learning Outcomes:

  • Recognize: Discover how to recognize when a hazardous conversation is about to happen.
  • Feedback: Learn the art of giving feedback without creating a hazard.
  • Prevent: Acquire skills to prevent conversations from becoming hazardous.
  • Trust & Connection: Learn how to build trust and connection with coworkers, customers and others.

b. Module Outline:

  • Case study: a hazardous conversation that we relate to
  • Slides/lecture: Warning signs of hazardous conversations and the toxins that cause them
  • Small group discussion: Share your own hazardous conversation
  • Humorous video: What would you say?
  • Class discussion: What is the problem with giving feedback?
  • Academic research review: data on how much feedback and its effects
  • Slides/Lecture: Tools to reduce the risk of giving feedback
  • Video: How to say anything to anyone
  • Role Play: New feedback skills
  • Slides/Lecture: The antitoxins to hazardous conversations
  • Object Demonstration: The Flame of Trust
  • Slides/Lecture: Reduce hazards by building trust and connection
  • Video: Identify the trust issues
  • Case study: Ethel & Jane or Jeff & Doug
  • Slide/Lecture: Putting it all together
+ Module 3A Title:  Emotional Intelligence: The Integrity Model

Pre-work:  online self-assessment of EIQa. Module Learning Outcomes:

  • Principles and importance of EIQ
  • Group emotional awareness activity
  • Review of Assessment, identify your strengths and limitations
  • Understand the power of your personal paradigm
  • Create an EIQ Action Plan

b. Module Outline:

  • Video: Introduction –  video demonstrates that emotions are “contagious”.
  • Quiz: Why do emotions matter at work?
  • Cases: Three compelling cases for using EQ at work
  • Slides/Lecture: making the case for improving our individual EQ.
  • Video: The Importance of EIQ
  • Commitment: Judging the evidence, will class members commit to improve their EQ?
  • Slides/Lecture: The EIQ Conceptual Model
  • Class Discussion: Review of your MEIQ Assessment report, and how to use it.
  • Simulation Exercise: Based on EIQ class averages, a specific exercise will be selected that best serves the class members.
  • Self-Reflection: What action will you take to improve your EIQ?
+ Module 3B Title:  Emotional Intelligence:  Conquer Your Key Moments

a. Module Learning Outcomes:

  • Realize how you respond to challenging or upsetting events
  • Explore and understand the patterns in your responses to key moments
  • Choose positive behaviors and feelings during your key moments
  • Identify and challenge the distortions in your interpretations
  • Choose a method for changing weakening beliefs to empowering beliefs

b. Module Outline:

  • Slides/Lecture: The EIQ Integrity Model, paradigms,  and Key Moments
  • Self-Reflection: What are your Key Moments?
  • Case Studies: Three key moments from work, one from home
  • Small group exercise: Identify the response chain elements
  • Self-Reflection: Identify where you will interrupt your own response chain
  • Slides/Lecture: What are the enemies of EIQ and how can we beat them?
  • Role Play: Identify Fundamental Attribution Error
  • Self-Reflection: What action will you take to improve your EIQ?
+ Module 4 Title: Mastering Personal Responsibility

a. Module Learning Outcomes:

  • Learn the meaning and nature of personal responsibility
  • Assess your willingness to accept personal responsibility
  • Claim ownership for the choices and results of your life
  • Understand the power and freedom that comes from accepting responsibility

b. Module Outline:

  • Video: Introduction – the captain of  my soul
  • Slides/Lecture: the four paradigms of personal responsibility
  • Self-assessment: How do I avoid personal responsibility
  • Case Study: Who is to blame?
  • Class Discussion: the payoffs and prices of taking personal responsibility
  • Self-reflection: How I can master personal responsibility
  • Video: The biggest mistake a leader can make
+ Module 5A Title: The Trust Imperative: Life-Changing Principles

Pre-work: send out 360 Trustworthiness feedback survey to at least 10 peoplea. Module Learning Outcomes:

  • Appreciate the need for collaboration in our interdependent society
  • Learn the definition and key elements of trust
  • Evaluate the consequences of high and low trust within an organization
  • Understand the importance of being trustworthy in building trust and evaluate your trustworthiness
  • Receive feedback from others about your personal trustworthiness

b. Module Outline:

  • Object Demonstration: Introduction to the three types of trust
  • Video: 13 behaviors of highly trusted people
  • Slides/Lecture: The Trust Model
  • Case Study: Story from Schwartzkopf
  • Socratic Questioning: Our interdependence
  • Experiential Simulation: The trap of trust in pairs
  • Individual exercise: My relationship network
  • Video: What trust issues
  • Small Group Discussions: consequences of high and low trust
  • Individual Exercise: analysis of your Trustworthiness surveys
  • Slides/Lecture: the fastest way to build trust
  • Experiential Simulation: Silent Snakes  (optional)
  • Slides/Lecture: concluding thoughts
+ Module 5B Title:  Trust:  The Heart of High Performance

a. Module Learning Outcomes:

  • Discover the meaning of self-betrayal and self-deception
  • Understand the folly of trying to get others to change
  • Learn the two ways of being in our relationships with others
  • Learn the four reasons we engage in collusion
  • Identify payoffs and prices from our collusions
  • Learn and practice the . kill of creating safe and trusting conditions

b Module Outline:

  • Case Study: What’s the problem?
  • Slides/Lecture: self-betrayal leads to distortion of reality and self-deception
  • Small Group Discussion: What is your experience with self-betrayal?
  • Slides/Lecture: Collusion: a circular and mutually reinforcing negative interaction
  • Self-reflection: Write out your collusion story and fill in worksheet
  • Class Discussion: prices and payoffs of collusion
  • Slides/Lecture: break collusion by changing your heart
  • Role Play: workplace and family situations
  • Individual Exercise: What would you say?  How will you change?
+ Module 6 Title:  Expand Your Influence with Credibility and Charisma

a. Module Learning Outcomes:

  • Learn the principles that build credibility
  • Discover how to build your credibility as a leader
  • Learn the four types of charisma
  • Discover how to build your charisma as a leader

b. Module Outline:

  • Small Group Discussions: Why credibility?
  • Research: traits we value in leaders
  • Class Discussion: How is credibility destroyed?
  • Class Discussion: How do people earn credibility?
  • Individual Exercise: What can I do?
  • Class Discussion: charismatic people we know
  • Video: expert opinion, three types of charisma
  • Class Discussion: charisma concepts, charisma killers
  • Peer Assessment Exercise: rate the charisma of each other
  • Individual Exercise: What will I do?
+ Module 7 Title:  Speaking for a Lasting Impression

This module is best given to classes < 12 due to the time required to give speeches.When given to groups > 12, other activities will be provided instead of speeches.

a. Module Learning Outcomes:

  • Practice a 3 minute speech and receive feedback (groups of 12 max)
  • Understand characteristics of adult learners
  • Develop strategies of dynamic delivery
  • Discover how speaking with conviction is powerful
  • Learn to use five key components of business presentations
  • Decide what you will do to improve you public speaking skills

b. Module Outline:

  • Quiz: Introduction – Have you ever . . .?
  • Experiential simulation: 3 minute prepared speeches by class members
  • Evaluation: class members will give each other written feedback on their speech
  • Small group discussion: Why do we need to develop this skill?
  • Video: Speak so people want to listen
  • Class discussion: What will you use from this video?
  • Slides/lecture: characteristics of adult learners
  • Class discussion: What gets in the way of a dynamic delivery?
  • Video: humorous clip of the fear of public speaking
  • Slides/lecture: Tools to relieve anxiety, capture attention, visual aids
  • Video: Watch for body language
  • Self-Reflection Exercise: practice transmitting body language
  • Video: Your Body Language Shapes You
  • Class Discussion: How to speak with conviction
  • Slides/lecture: Five Key Components of Business Presentations
  • Individual activity: re-write your three minute speech using what you’ve learned today.
+ Module 8A Title: Communicate to Transfer Meaning

a. Module Learning Outcomes:

  • Understand the elements of communication skills
  • Explore the role of communication in interpersonal relationships
  • Identify your “native tongue” or preferred style of communicating
  • Discover how to match the method of communication to the message
  • Learn about alternative ways of communicating/influencing others

b. Module Outline:

  • Discuss elements of communication including encoding, decoding, noise, channels, verbal and non-verbal, body language.
  • Humorous video clip: Assumptions!
  • Small group exercise: the Cash Register Ambiguity
  • Discuss active listening steps
  • Small group exercise: Groups are given a controversial topic to discuss, to practice their active listening skills.
  • Individual Exercise: Discover your “Native Tongue” or style of communicating
  • Discuss when to use each style of communication
  • Review the various channels of communication (voice, email, text, phone etc.) and discuss which is best used in specific situations.
  • Hazardous Conversations: recognize toxins to effective conversations, and what the anti-toxins are.
  • Role play in pairs what you have learned
+ Module 8B Title: Deepen Your Communication Skills

a. Module Learning Outcomes:

  • Discover how our intentions, authenticity, self-awareness and social awareness come across in our communication
  • Explore the connection between effective communication and emotional intelligence
  • Learn to recognize when your communication is not being received well, and how to change it
  • Learn about the hazardous toxins that kill effective communication, and the antitoxins
  • Understand how we betray ourselves in our relationships with others and discover how to get past it

b. Module Outline:

  • Class discussion: the soft skills of communication
  • Lecture: emotional intelligence model and communication
  • Class activity: self-awareness
  • Video: Self-awareness
  • Small group discussion: What causes communication to go bad?
  • Class discussion: Toxins & anti-toxins
  • Lecture: Self-betrayal and self-deception and how get past them
  • Self-reflection: one thing you can do differently at work
+ Module 9 Title:The Art of Giving and Receiving Feedback

a. Module Learning Outcomes:

  • Learn what feedback is
  • Discover how open or closed you are to giving and receiving feedback
  • Learn to give effective feedback to others
  • Learn how to receive live feedback from others
  • Practice giving and receiving live feedback from team members
  • Make a personal improvement plan to respond to team feedback
  • Group dynamics experience

b. Module Outline:

  • Class Discussion: the problem with feedback
  • Quiz: the nature of feedback
  • Class Discussion: Why give feedback?
  • Role Play: positive feedback
  • Slides/Lecture: positive and negative feedback
  • Research: impact and frequency of feedback
  • Humorous Video: What would you say?
  • Self-assessment: the Johari Window
  • Slides/Lecture: Characteristics of effective feedback
  • Video: How to say anything to anyone
  • Slides/Lecture: the effective feedback model
  • Role Play: practice using the feedback model
  • Class Discussion: How to receive feedback
  • Self-reflection: In what situations will I use my new skills
+ Module 10 Title:  Coaching to Improve Performance

a. Module Learning Outcomes:

  • Identify the core principles, objectives, and language of effective coaching
  • Move through the steps of the “Coaching Conversation”
  • Recognize coaching opportunities
  • Discover an effective coaching model
  • Address behavior that is below expectations
  • Implement performance management skills

b. Module Outline:

  • Small group exercise: Why do we coach? Who do we coach?
  • Class discussion: What are the characteristics of great coaches?
  • Lecture: The Coaching Conversation
  • Class discussion: When is the right time to coach?
  • Lecture: The Coaching Model: Skills & Steps
  • Self-reflection: examine your recent coaching experiences
  • Role Play using the coaching conversation & model
  • Self-reflection: in what situations will you use your new skills?
+ Module 11 Title:  Harnessing Harmful Behavior

a. Module Learning Outcomes:

  • Learn to confront behavior that fails to meet your expectations
  • Develop a set of non-negotiables for those whom you lead
  • Practice the skill of harnessing harmful behavior
  • Apply the skill to at-work situations

b. Module Outline:

  • Class discussion: What harmful behaviors have you seen?
  • Lecture: How to confront behavior that fails to meet your expectations
  • Small group discussion: What are your non-negotiables?
  • Role Play: Using coaching skills from earlier today, practice harnessing harmful behavior scenarios
  • Self-reflection: find the one thing you can do differently at work that will improve your leadership skills the most
+ Module 12 Title:  Managing Conflict

a. Module Learning Outcomes:

  • Learn a definition of unhealthy conflict and how to keep from crossing over into it.
  • Learn about five different conflict management styles.
  • Use a model to help you choose how to respond to potential conflict situations.
  • Assess which conflict styles you most often use.
  • Practice a Three-step Model for resolving conflicts.
  • Decide how you want to modify your conflict style and how you will better handle your current conflicts.

b. Module Outline:

  • Class discussion: Why do we get into conflict?
  • Self-assessment: what is your conflict style?
  • Lecture: The Conflict Management Model
  • Class discussion: When to use each of the 5 styles
  • Role play the three-step model for conflict management
  • Self-reflection: find the one thing you can do differently at work that will improve your leadership skills the most
+ Module 13 Title:  Ivy League Negotiation Skills

a. Module Learning Outcomes:

  • Learn negotiation principles from Harvard and Stanford.
  • Understand the Six integrative negotiation skills.
  • Explore the concept of BATNA
  • Practice what you’ve learned about negotiation in role playing.

b. Module Outline:

  • Video: example of a negotiation
  • Slides/Lecture: Stanford business negotiation tactics
  • Slides/Lecture: Harvard’s six integrative negotiation skills
  • Role Play: Ugli Oranges Simulation
  • Video: Stanford negotiation conclusion
+ Module 14 Title:  Serving Customers, Clients, or the Public

a. Module Learning Outcomes:

  • Assess your individual customer service orientation.
  • Develop a personal vision statement for customer service delivery.
  • Describe the difference between customer satisfaction and customer loyalty.
  • Identify strategies for dealing with difficult customers.
  • Develop an Action Plan and identify priority actions for customer service improvement

b. Module Outline:

  • Class Discussion: Why customer service?  Who are our customers?
  • Self-assessment: Your customer service orientation
  • Case Studies: Customer service vision statements
  • Self-reflection: Develop a personal vision statement for customer service delivery
  • Class Discussion: customer satisfaction, loyalty, and engagement
  • Video: The difficult customer
  • Slides/Lecture: Strategies for dealing with difficult customers
  • Role Play: dealing with difficult customers
  • Self-reflection: How will I act toward customers better than I do now?
+ Module 15 Title:  Mastering Personal Productivity

a. Module Learning Outcomes:

  • Discover why discipline and structure in your schedule give you control, freedom, and work/ life balance
  • Evaluate your use of time and barriers to time leadership
  • Learn about the Time Leadership Matrix, and how to eliminate time wasting activities
  • Know how to use time management tools to put work in the zone of effectiveness
  • Learn to use a planning system to manage and track important tasks
  • Commit to a personal plan for better use of your time

b. Module Outline:

  • Humorous introductory video
  • Class discussion of what it feels like to have more to do than time
  • allows
  • Case study: Fire department
  • Self-reflection activity: Barriers to time leadership
  • Video: On Productivity
  • Object Lesson Activity: Time in a Bottle
  • Class discussion: Time Leadership Matrix
  • Small group discussions: Best tools for time leadership
  • Self-reflection: Create a personal plan to improve your time leadership, and commit to it
+ Module 16 Title:  Leveraging Diversity & Inclusion: The Business Case

Pre-work:  take online Project Implicit – Harvard University assessmenta. Module Learning Outcomes:

  • Discover the stages of cultural sensitivity.
  • Identify four business imperatives for leveraging diversity.
  • Overcome stereotypes, micro-inequities and implicit bias.
  • Identify five skills for leading a diverse workforce effectively.
  • Understand how inclusion effects the workplace, and what you can do about it.
  • Practice inclusion tactics to increase workplace engagement.

b. Module Outline:

  • Quick quiz: review of valuing diversity
  • Class Discussion: differentiating factors in people
  • Video: diversity X-rays
  • Class Discussion: the difference between diversity and inclusion
  • Class Discussion: online assessment results and surprises
  • Slides/Lecture: generational differences – why they exist
  • Video: on Generational Differences
  • Class Discussion: how people from various generations can work together with respect and appreciation
  • Self-Reflection Exercise: What can I do better?
+ Module 17A Title:  High Performance Teamwork

a. Module Learning Outcomes:

  • Discover the definition of a high-performance team and how it differs from a traditional work group
  • Learn the stages of team development
  • Explore how to adapt to various developmental levels on the team
  • Make the connection between team effectiveness and team diversity
  • Experience a team building activity that demonstrates team stage development

b. Module Outline:

  • Class discussion: How do you define a team?
  • Small group discussion: characteristics of best & worst teams
  • Class Discussion: how high performing teams function versus traditional work groups
  • Slides/Lecture: FIVE stages of team development
  • Class Discussion: team conflict prevention – a template for a team charter
  • Team-building activity: recognize team stages (depending on facilities available may be “Team Trust Snake” or “Team Minute-To-Win-It” or “Outdoor Team Orienteering” or other)
+ Module 17B Title:  Building a High Performance Team

a. Module Learning Outcomes:

  • Review the developmental stages of teams from 1SL
  • Learn about the five traits of high performance teams
  • Discover the principles of team dynamics
  • Identify common team obstacles and how to overcome them
  • Analyze the limitations of your team dynamics and create a plan to reduce them

b. Module Outline:

  • Class discussion: review of developmental stages of teams from 1SL
  • Small group discussions: the five traits of high performance teams
  • Class discussion: team dynamics
  • Team Dynamics simulation: Marshmallow Challenge
  • Video: Marshmallow Challenge – class discussion
  • Small group discussions: What obstacles do you encounter?
  • Self-analysis: My team limitations
  • Self-reflection: find the one thing you can do differently at work that will improve your leadership skills the most 
+ Module 18 Title:  Teamwork: Setting Goals and Keeping Score

a. Module Learning Outcomes:

  • Understand why setting goals is a powerful practice
  • Discover how to effectively use the SMART goal process
  • Learn and use principles to establish/prioritize goals
  • Explore what barriers/obstacles people have to establishing goals, and how to overcome them.
  • Understand why and how to track goal accomplishment

b. Module Outline:

  • Class Discussion: Why goals?
  • Simulation Activity: build something that has measures of quantity and quality
  • Video: introduction to goals
  • Slides/Lecture: SMART goals components and why each is important
  • Class Discussion: priorities – yours, mine, and ours
  • Small group discussions: What barriers/obstacles do you come across when working toward a goal? How can we overcome the barriers?
  • Slides/Lecture: scorekeeping – key performance indicators
  • Self-reflection exercise: Create your own SMART goals.
+ Module 19 Title:  Critical Thinking & Team Brainstorming

a. Module Learning Outcomes:

  • Learn why a rational approach to decision making is a powerful tool
  • Discover guiding principles of successful problem solving
  • Explore the problem solving model
  • Use a decision making model and to develop critical thinking skills
  • Practice their new skills using the decision making model

b. Module Outline:

  • Class discussion of the consequences of poor decisions
  • Small group Case Studies: What went wrong?
  • Video clip: Get everything out on the table
  • Class discussion: Collect facts – useful questions to find solutions
  • Class discussion: Creative Brainstorming to generate a variety of solutions
  • Simulation of Creative Brainstorming and Selection Process
  • Use the Ladder of Inference as an effective decision making model
  • Self-reflection exercise: Practice all these skills with a real problem
+ Module 20 Title:  Resilience Under Stress

a. Module Learning Outcomes:

  • Discover the connections between stress, emotions, and productivity
  • Identify stress indicators in yourself and others
  • Understand what amygdala hijack is, and how to mitigate it
  • Learn a model of stress management, and adapt it personally
  • Discover how resilient people manage stress
  • Explore how to help others deal with excess stress
  • Develop strategies for turning stress into positive action

b. Module Outline:

  • Class discussion: examine the evidence – science behind stress
  • Self-assessment: How stressed are you? The Holmes & Rahe scale
  • Small group discussion: What stresses you out?
  • Class discussion of amygdala hijack, the causes and effects
  • Review the stress management model
  • Case study of stress poorly managed: What would you do?
  • Self-reflection exercise: apply the model to manage your stress
  • Class discussion: Helping others, mirror neurons, empathy, intentions
  • Class discussion: Stress as a motivator – balance is key
+ Module 21 Title:  Principles of High Performance Situational Leadership

a. Module Learning Outcomes:

  • Discover the principles and practices of leaders who get superior results
  • Understand principles of Situational Leadership:
  • Diagnose employees’ development levels and choose the appropriate leadership style
  • Apply the best leadership or coaching style required for the developmental level
  • Use a common language for coaching and developing others
  • Understand the negative impact of over-supervision and under-supervision on others’ performance and morale
  • Role play your new skills in Situational leadership

b. Module Outline:

  • Class Discussion: why leadership is important in achieving long-tern success
  • Small group discussion: identify differences between leadership, management, and supervision.
  • Simulation: the Magical Dot Factory – the difference between leaders who control versus those who empower
  • Class Discussion: the five myths of leadership
  • Class Discussion: why using Situational Leadership concepts is important
  • Small Group Discussion: what makes a good boss/bad boss
  • Self-assessment: your default Situational Leadership style
  • Class Discussion: the three skills of a situational leader
  • Video: by Ken Blanchard on Situational Leadership
  • Class Discussion: the four levels of development and four leadership styles, and how they match up
  • Individual Exercise: define your employees’ development levels
  • Role play: Situational Leadership skills
  • Individual Exercise: what leadership style will you use for each employee
+ Module 22 Title:  Advanced Leadership Practices

a. Module Learning Outcomes:

  • Turn your Senior Leadership’s vision into action by: sharing, implementing and holding your first level’s accountable
  • Understand the Accountability Model
  • Discover the concept and power of Vector Leadership
  • Advocate for your First Level Supervisors
  • Describe your critical role as a conduit between Upper Level Management and First Level Supervisors
  • Learn how to enhance communication up and down the chain
  • Foster interdependent trusting relationships with peers in other departments

b. Module Outline:

  • Class discussion: Do you agree with Senior Leadership’s Vision? Unity trumps agreement
  • Class discussion: The Accountability Model
  • Role play: an accountability conversation
  • Lecture: Vector Leadership magnifies the vision
  • Class discussion: When you advocate for FLS, what is your intent?
  • Video: Vertical communication
  • Object lesson: the Flame of Trust
  • Class discussion: how to build trust with peers to enhance interdependence
  • Self-reflection: find the one thing you can do differently that will improve your leadership skills the most
+ Module 23 Title: The Engaging Leader

a. Module Learning Outcomes:

  • Understand what employee engagement means, how to measure it, and how to improve it.
  • Identify the key elements and consequences of trust.
  • Understand the power of intrinsic motivators.
  • Discover how employee development influences employee engagement.
  • Learn the interpersonal connection practices of engaging leaders.
  • Learn the practices of leaders who maintain engagement.

b. Module Outline:

  • Class Discussion: What is employee engagement and why should we care
  • Video: Who is sinking your boat?
  • Small Group Discussion: video information
  • Video: proven benefits of employee engagement
  • Slides/Lecture: the Gallup Q12, components of engagement
  • Slides/Lecture: the roles of trust, connection, motivators, and communication in employee engagement
  • Video: Campbell’s success
  • Self-reflection: What will I do to improve and maintain engagement?
+ Module 24 Title:  Leading Change

a. Module Learning Outcomes:

  • Understand the 2LS’s role in implementing and advancing command initiatives
  • Understand how leadership can drive organizational change, the three forces of change, five factors that influence behavior, and six stages of concern about change.
  • Discuss the types of resistance to change, and how to manage them.
  • Discuss the importance of communication in organizational change, and how to encourage ownership of change efforts.
  • Learn how to build an action plan for change.

b. Module Outline:

  • Quick Quiz: Managing change review
  • Class Discussion: What is the role of a leader in change?
  • Lecture: present factors that influence behavior, stages of concern about change
  • Class Discussion: The three forms of resistance to change and how to manage them
  • Small Group Discussion: Identify specific change issues
  • Class Discussion of the 5 Cs of communication during change
  • Small Group Exercise: Force Field Action Plan for change
  • Self-reflection: find the one thing you can do differently that will improve your leadership skills during change
+ Module 25 Title: Balancing the Five Leadership Roles

a. Module Learning Outcomes:

  • Examine the three core elements of team effectiveness
  • Explore the five roles of leadership in your daily work
  • Discover the appropriate balance among the five roles
  • Understand how to lead “from the balcony”
  • Learn how to use a set of diagnostic questions to lead “from the balcony”

b. Module Outline:

  • Class Discussion: What actions do great leaders take?
  • Slides/Lecture: The “balcony” is a useful metaphor for a highly effective style of leadership
  • Class Discussion: Do 20th century leadership practices work now?
  • Slides/Lecture: The three core elements of a highly effective team
  • Small Group Discussion: In which team element is your team strongest?  Weakest?  How can your team become more effective?
  • Class Discussion: As a “balcony” leader, what is your product?
  • Self-assessment: Diagnostic questions
  • Academic Research: the Five Leadership Roles
  • Slides/Lecture: Defining the Five Leadership Roles
  • Small Group Discussion: What is the ideal balance of the Five Leadership Roles
  • Class Discussion: Conclusion – what will you use in your daily leadership practices?
+ Module 26 Title: The Power of Empowering Leaders: Lead by Developing People

a. Module Learning Outcomes:

  • Understand that empowering leaders have a driving passion to realize their vision, build trust, and unleash the commitment and motivation of followers
  • Identify the difference between commitment and compliance motivation
  • Understand empowerment as a development tool
  • Develop a commitment to support employee development
  • Develop a dialogue to transfer power/authority to others
  • Discover a model for maintaining accountability

b. Module Outline:

  • Humorous Video: Motivated?  Engaged?
  • Class Discussion: How can we unleash commitment, motivation & engagement?
  • Slides/Lecture: What causes employee engagement?
  • Academic Research: Society of Human Resource Management
  • Class Discussion: What’s the difference between compliance and commitment?
  • Case Study: Engagement
  • Slides/Lecture: What are coordinating responsibilities?
  • Self-reflection: Which coordinating responsibilities are done on my team?
  • Slides/Lecture: Principles of empowerment
  • Self-reflection: How will empowering my team make me more successful?
  • Slides/Lecture: The Empowerment Matrix – a tool for transferring power to others
  • Individual Exercise: Select coordinating responsibilities you can give to team members to empower them, complete the Empowerment Matrix
  • Slides/Lecture: The Empowerment Dialogue
  • Role Play: Using the Empowerment Matrix and Dialogue, role play with a partner
  • Lecture: Conclusion
+ Module 27 Title:  The Influence of a Serving Leader

a. Module Learning Outcomes:

  • Discover what Servant Leadership is
  • Discover why Servant Leadership is important
  • Explore the characteristics of Servant Leaders
  • Examine case studies of successful Servant Leaders

b. Module Outline:

  • Class Discussion: What do we know about “servant Leadership” or serving leadership?
  • Slides/Lecture: Definition and background on serving leadership
  • Class Discussion: Why should we care about being serving leaders?
  • Academic Research: The effects of serving leadership
  • Slides/Lecture: The Serving Leadership Model, characteristics of serving leaders
  • Simulation Game: Outward Focus – Silent Squares
  • Case Studies: Examples of well-known leaders who practice serving leadership
  • Small Group Discussions: Digging deeper into serving leadership
  • Self-reflection: How will I use these concepts to be a more successful leader?
  • Lecture: Conclusion
+ Module 28 Title: Conducting an Effective Meeting

a. Module Learning Outcomes:

  • Learn the characteristics of an effective meeting
  • Understand the steps for conducting an effective meeting
  • Recognize leader and participant behaviors that cause an ineffective meeting
  • Understand how to establish and run an effective meeting using an agenda and minutes
  • Identify three leadership roles required for successful meetings
  • Demonstrate leader actions to counter-act ineffective behaviors
  • Demonstrate the ability to plan an effective meeting

b. Module Outline:

  • Case study: Who called this meeting anyway?
  • Class discussion: What types of meetings do you attend?
  • Self-assessment: Rate your meetings
  • Class discussion: Guidelines for effective meetings
  • Class discussion: Agenda and minutes – purpose and best practices
  • Small group exercise: Plan an effective meeting and share it in your group for critique
  • Self-reflection: find the one thing you can do differently at work that will improve your leadership skills the most

Important Note:  All Lighthouse workshop modules are accredited for Continuing Education Units (CEUs) by the University of Oklahoma.