TRUST: 3 Aspects

Posted On: December 7, 2015 by: Doug Lundrigan

Confidence in your relationships with others – a strong faith that they will meet your expectations in three areas.

Trust has long been a part of the foundation of society; yet, it is often used and abused in the business world. Even though trust is a key aspect to all relationships, it can be misunderstood or mismanaged in many companies, which leads to serious consequences over time.

Organizations cannot function without people who – although they are individuals – depend on others. This interdependence requires collaboration, which is only successful if it is based on trust. Trust is at the heart of organizations’ ability to succeed and the ability to have confidence in relationships of all types is critical. Research suggests that the core elements of trust include integrity, competence and compassion. Although not all elements are equally important in all situations and their importance varies dependent upon the scenario, it is accepted that they are all essential to healthy and productive relationships. They are best defined in the following ways:

Integrity, which means someone acts according to a set of principles or values and can be counted on to keep commitments and do what he or she says

Competence, which shows an individual is capable of successfully performing his or her roles and responsibilities

Compassion, which demonstrates an ability to care about the needs of others as well as his or her own and will work for the good of everyone

These characteristics of trust are present, in greater or lesser degrees, across five different dimensions. Regardless of the relationship, if trust is not present, miscommunication, unmet expectations and reduced effectiveness all negatively contribute to an organization’s mission.

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