Few would argue that people are an organization’s most valuable asset. Do you want better quality, faster response time, higher productivity, greater sensitivity to customers, improved profitability? People make these happen.

Unfortunately, many people are motivated by compliance. Their hearts are not in their work. They get by, do the minimum required, and watch the clock. The organization reaps mediocrity.

Other people are motivated by commitment. They care about the work they do, know that they are valued by their organization and can make a significant contribution to its success. The organization reaps vitality and excellence.

High Performance Teamwork Modules

Each module contains science-based business knowledge with interactive elements, and takes two to three hours to complete.

+ Fundamentals of High Performance Teams
  • The definition of a High Performance team and how it differs from a traditional work group.
  • The three elements of High Performance teams.
  • Four types of teams.
  • The stages of team development.
  • To create an image and name your team.

+ Charter to High Performance
  • Identify your team’s key customers and stakeholders.
  • Determine the performance results expected of your team.
  • Decide your team’s purpose
  • Identify the ideal characteristics of your team
  • Develop a set of team operating norms.

+ High Performance Meetings
  • The characteristics of effective meetings.
  • How efficient and effective your meetings are.
  • Guidelines to improve the effectiveness of your meetings.
  • How to establish and run a meeting from an agenda.
  • A format for meeting minutes.
  • The three leadership roles required for successful meetings.
  • Discussion skills to improve the quality of team meetings.

+ Roles and Responsibilities
  • Learn how to be a self-sufficient and self-directing team
  • Clarify shared team responsibilities.
  • Define and prioritize coordinating responsibilities
  • Assign designated roles.
  • Understand the aspects of empowerment.
  • Use the empowerment matrix as a developmental tool.
  • Develop a maturation matrix

+ Scorekeeping in Teams
  • Understand the importance of setting goals and tracking your performance.
  • Learn the building blocks of scorekeeping.
  • Identify your team’s key results areas
  • Establish metrics in each of your key result areas.
  • Assess your current performance.
  • Set goals in each of your key result areas
  • Evaluate your feedback system.

+ Communication Skills to Transfer Meaning
  • Learn how people’s perceptions and viewpoints differ
  • Learn the basics of face-to-face communication
  • Analyze the difference between one-way and two-way communication
  • Understand the skill of listening
  • Improve active listening skills

+ The Art of Giving and Receiving Feedback
  • Learn what feedback is
  • Discover how open or closed you are to giving and receiving feedback
  • Learn to give effective feedback to others
  • Learn how to receive live feedback from others
  • Practice giving and receiving live feedback from team members
  • Make a personal improvement plan to respond to team feedback
  • Group Dynamics Experience

+ The Storm of Team Decision Making
  • Discuss barriers to group decision-making
  • Learn about methods of group decision-making
  • Practice consensus decision-making
  • Practice a group decision-making model
  • Identify how your team will improve its group decision-making
  • Review who is responsible for current team decisions
  • Identify team decision issues to be addressed
  • Discuss shifting to ideal team decision-making responsibilities

+ Creative Brainstorming
  • Learn the challenges of group problem
  • Gain a working definition of problem
  • Create a model for group problem solving and how to use it
  • Learn how to do creative
  • Learn how to use cause and effect diagrams to analyze problems
  • Analyze how well your team is set up for effective problem
  • Learn the areas of group problem solving in which your team will improve

+ Conflict Resolution
  • Learn a definition of unhealthy conflict and how to keep from crossing over into it
  • Learn about five different conflict management
  • Use a model to help choose a response to potential conflict
  • Assess which conflict styles you most often
  • Practice a Three-Step Model for resolving conflict
  • Decide how you want to modify your conflict style and how you will better handle your current conflicts

+ Time for Teams
  • Learn how you are currently using your time
  • Learn the barriers which keep you from managing your time more
  • Learn the difference between the important and the urgent, and how to schedule time for the important
  • Learn to set professional goals to guide your use of time
  • Create a systematic approach to managing daily events