Workshops

a. Module Learning Outcomes:

• Understand what employee engagement means, how it relates to motivation, how to measure it, and how to improve it
• Analyze and describe the level of engagement of your team
• Understand the power of intrinsic motivators
• Discover how employee development influences employee engagement
• Learn the interpersonal connection practices of highly engaging leaders
• Create a plan to improve engagement of your people

b. Module Outline:

• Class discussion: What’s the difference between motivation and engagement?
• Video: Sinking boat – class discussion
• Video: Gallup research – proven outcomes of employee engagement
• Class discussion: The Gallup Q12 – gold standard in measuring engagement
• Video: Intrinsic Motivators – class discussion
• Small group discussion: What do you do to develop employees?
• Class discussion: The connection equation to connect with employees and coworkers
• Self-reflection: find the one thing you can do differently at work that will improve the engagement of your team.

a. Module Learning Outcomes:

• Recognize: Discover how to recognize when a hazardous conversation is about to happen.
• Feedback: Learn the art of giving feedback without creating a hazard.
• Prevent: Acquire skills to prevent conversations from becoming hazardous.
• Trust & Connection: Learn how to build trust and connection with coworkers, customers and others.

b. Module Outline:

• Case study: a hazardous conversation that we relate to
• Slides/lecture: Warning signs of hazardous conversations and the toxins that cause them
• Small group discussion: Share your own hazardous conversation
• Humorous video: What would you say?
• Class discussion: What is the problem with giving feedback?
• Academic research review: data on how much feedback and its effects
• Slides/Lecture: Tools to reduce the risk of giving feedback
• Video: How to say anything to anyone
• Role Play: New feedback skills
• Slides/Lecture: The antitoxins to hazardous conversations
• Object Demonstration: The Flame of Trust
• Slides/Lecture: Reduce hazards by building trust and connection
• Video: Identify the trust issues
• Case study: Ethel & Jane or Jeff & Doug
• Slide/Lecture: Putting it all together

Pre-work:  online self-assessment of EIQa. Module Learning Outcomes:

• Principles and importance of EIQ
• Group emotional awareness activity
• Review of Assessment, identify your strengths and limitations
• Understand the power of your personal paradigm
• Create an EIQ Action Plan

b. Module Outline:

• Video: Introduction –  video demonstrates that emotions are “contagious”.
• Quiz: Why do emotions matter at work?
• Cases: Three compelling cases for using EQ at work
• Slides/Lecture: making the case for improving our individual EQ.
• Video: The Importance of EIQ
• Commitment: Judging the evidence, will class members commit to improve their EQ?
• Slides/Lecture: The EIQ Conceptual Model
• Class Discussion: Review of your MEIQ Assessment report, and how to use it.
• Simulation Exercise: Based on EIQ class averages, a specific exercise will be selected that best serves the class members.
• Self-Reflection: What action will you take to improve your EIQ?

a. Module Learning Outcomes:

• Realize how you respond to challenging or upsetting events
• Explore and understand the patterns in your responses to key moments
• Choose positive behaviors and feelings during your key moments
• Identify and challenge the distortions in your interpretations
• Choose a method for changing weakening beliefs to empowering beliefs

b. Module Outline:

• Slides/Lecture: The EIQ Integrity Model, paradigms,  and Key Moments
• Self-Reflection: What are your Key Moments?
• Case Studies: Three key moments from work, one from home
• Small group exercise: Identify the response chain elements
• Self-Reflection: Identify where you will interrupt your own response chain
• Slides/Lecture: What are the enemies of EIQ and how can we beat them?
• Role Play: Identify Fundamental Attribution Error
• Self-Reflection: What action will you take to improve your EIQ?

a. Module Learning Outcomes:

• Learn the meaning and nature of personal responsibility
• Assess your willingness to accept personal responsibility
• Claim ownership for the choices and results of your life

• Understand the power and freedom that comes from accepting responsibility

b. Module Outline:

• Video: Introduction – the captain of  my soul
• Slides/Lecture: the four paradigms of personal responsibility
• Self-assessment: How do I avoid personal responsibility
• Case Study: Who is to blame?
• Class Discussion: the payoffs and prices of taking personal responsibility
• Self-reflection: How I can master personal responsibility
• Video: The biggest mistake a leader can make

Pre-work: send out 360 Trustworthiness feedback survey to at least 10 peoplea. Module Learning Outcomes:

• Appreciate the need for collaboration in our interdependent society
• Learn the definition and key elements of trust
• Evaluate the consequences of high and low trust within an organization
• Understand the importance of being trustworthy in building trust and evaluate your trustworthiness
• Receive feedback from others about your personal trustworthiness

b. Module Outline:

• Object Demonstration: Introduction to the three types of trust
• Video: 13 behaviors of highly trusted people
• Slides/Lecture: The Trust Model
• Case Study: Story from Schwartzkopf
• Socratic Questioning: Our interdependence
• Experiential Simulation: The trap of trust in pairs
• Individual exercise: My relationship network
• Video: What trust issues
• Small Group Discussions: consequences of high and low trust
• Individual Exercise: analysis of your Trustworthiness surveys
• Slides/Lecture: the fastest way to build trust
• Experiential Simulation: Silent Snakes  (optional)
• Slides/Lecture: concluding thoughts

a. Module Learning Outcomes:

• Discover the meaning of self-betrayal and self-deception
• Understand the folly of trying to get others to change
• Learn the two ways of being in our relationships with others
• Learn the four reasons we engage in collusion
• Identify payoffs and prices from our collusions
• Learn and practice the . kill of creating safe and trusting conditions

b Module Outline:

• Case Study: What’s the problem?
• Slides/Lecture: self-betrayal leads to distortion of reality and self-deception
• Small Group Discussion: What is your experience with self-betrayal?
• Slides/Lecture: Collusion: a circular and mutually reinforcing negative interaction
• Self-reflection: Write out your collusion story and fill in worksheet
• Class Discussion: prices and payoffs of collusion
• Slides/Lecture: break collusion by changing your heart
• Role Play: workplace and family situations
• Individual Exercise: What would you say?  How will you change?

a. Module Learning Outcomes:

• Learn the principles that build credibility
• Discover how to build your credibility as a leader
• Learn the four types of charisma
• Discover how to build your charisma as a leader

b. Module Outline:

• Small Group Discussions: Why credibility?
• Research: traits we value in leaders
• Class Discussion: How is credibility destroyed?
• Class Discussion: How do people earn credibility?
• Individual Exercise: What can I do?
• Class Discussion: charismatic people we know
• Video: expert opinion, three types of charisma
• Class Discussion: charisma concepts, charisma killers
• Peer Assessment Exercise: rate the charisma of each other
• Individual Exercise: What will I do?

This module is best given to classes < 12 due to the time required to give speeches.When given to groups > 12, other activities will be provided instead of speeches.

a. Module Learning Outcomes:

• Practice a 3 minute speech and receive feedback (groups of 12 max)
• Understand characteristics of adult learners
• Develop strategies of dynamic delivery
• Discover how speaking with conviction is powerful
• Learn to use five key components of business presentations
• Decide what you will do to improve you public speaking skills

b. Module Outline:

• Quiz: Introduction – Have you ever . . .?
• Experiential simulation: 3 minute prepared speeches by class members
• Evaluation: class members will give each other written feedback on their speech
• Small group discussion: Why do we need to develop this skill?
• Video: Speak so people want to listen
• Class discussion: What will you use from this video?
• Slides/lecture: characteristics of adult learners
• Class discussion: What gets in the way of a dynamic delivery?
• Video: humorous clip of the fear of public speaking
• Slides/lecture: Tools to relieve anxiety, capture attention, visual aids
• Video: Watch for body language
• Self-Reflection Exercise: practice transmitting body language
• Video: Your Body Language Shapes You
• Class Discussion: How to speak with conviction
• Slides/lecture: Five Key Components of Business Presentations
• Individual activity: re-write your three minute speech using what you’ve learned today.

a. Module Learning Outcomes:

• Understand the elements of communication skills
• Explore the role of communication in interpersonal relationships
• Identify your “native tongue” or preferred style of communicating
• Discover how to match the method of communication to the message
• Learn about alternative ways of communicating/influencing others

b. Module Outline:

• Discuss elements of communication including encoding, decoding, noise, channels, verbal and non-verbal, body language.
• Humorous video clip: Assumptions!
• Small group exercise: the Cash Register Ambiguity
• Discuss active listening steps
• Small group exercise: Groups are given a controversial topic to discuss, to practice their active listening skills.
• Individual Exercise: Discover your “Native Tongue” or style of communicating
• Discuss when to use each style of communication
• Review the various channels of communication (voice, email, text, phone etc.) and discuss which is best used in specific situations.
• Hazardous Conversations: recognize toxins to effective conversations, and what the anti-toxins are.
• Role play in pairs what you have learned

a. Module Learning Outcomes:

• Discover how our intentions, authenticity, self-awareness and social awareness come across in our communication
• Explore the connection between effective communication and emotional intelligence
• Learn to recognize when your communication is not being received well, and how to change it
• Learn about the hazardous toxins that kill effective communication, and the antitoxins
• Understand how we betray ourselves in our relationships with others and discover how to get past it

b. Module Outline:

• Class discussion: the soft skills of communication
• Lecture: emotional intelligence model and communication
• Class activity: self-awareness
• Video: Self-awareness
• Small group discussion: What causes communication to go bad?
• Class discussion: Toxins & anti-toxins
• Lecture: Self-betrayal and self-deception and how get past them
• Self-reflection: one thing you can do differently at work

a. Module Learning Outcomes:

• Learn what feedback is
• Discover how open or closed you are to giving and receiving feedback
• Learn to give effective feedback to others
• Learn how to receive live feedback from others
• Practice giving and receiving live feedback from team members
• Make a personal improvement plan to respond to team feedback
• Group dynamics experience

b. Module Outline:

• Class Discussion: the problem with feedback
• Quiz: the nature of feedback
• Class Discussion: Why give feedback?
• Role Play: positive feedback
• Slides/Lecture: positive and negative feedback
• Research: impact and frequency of feedback
• Humorous Video: What would you say?
• Self-assessment: the Johari Window
• Slides/Lecture: Characteristics of effective feedback
• Video: How to say anything to anyone
• Slides/Lecture: the effective feedback model
• Role Play: practice using the feedback model
• Class Discussion: How to receive feedback
• Self-reflection: In what situations will I use my new skills

a. Module Learning Outcomes:

• Identify the core principles, objectives, and language of effective coaching
• Move through the steps of the “Coaching Conversation”
• Recognize coaching opportunities
• Discover an effective coaching model
• Address behavior that is below expectations
• Implement performance management skills

b. Module Outline:

• Small group exercise: Why do we coach? Who do we coach?
• Class discussion: What are the characteristics of great coaches?
• Lecture: The Coaching Conversation
• Class discussion: When is the right time to coach?
• Lecture: The Coaching Model: Skills & Steps
• Self-reflection: examine your recent coaching experiences
• Role Play using the coaching conversation & model
• Self-reflection: in what situations will you use your new skills?

a. Module Learning Outcomes:

• Learn to confront behavior that fails to meet your expectations
• Develop a set of non-negotiables for those whom you lead
• Practice the skill of harnessing harmful behavior
• Apply the skill to at-work situations

b. Module Outline:

• Class discussion: What harmful behaviors have you seen?
• Lecture: How to confront behavior that fails to meet your expectations
• Small group discussion: What are your non-negotiables?
• Role Play: Using coaching skills from earlier today, practice harnessing harmful behavior scenarios
• Self-reflection: find the one thing you can do differently at work that will improve your leadership skills the most

a. Module Learning Outcomes:

• Learn a definition of unhealthy conflict and how to keep from crossing over into it.
• Learn about five different conflict management styles.
• Use a model to help you choose how to respond to potential conflict situations.
• Assess which conflict styles you most often use.
• Practice a Three-step Model for resolving conflicts.
• Decide how you want to modify your conflict style and how you will better handle your current conflicts.

b. Module Outline:

• Class discussion: Why do we get into conflict?
• Self-assessment: what is your conflict style?
• Lecture: The Conflict Management Model
• Class discussion: When to use each of the 5 styles
• Role play the three-step model for conflict management
• Self-reflection: find the one thing you can do differently at work that will improve your leadership skills the most

a. Module Learning Outcomes:

• Learn negotiation principles from Harvard and Stanford.
• Understand the Six integrative negotiation skills.
• Explore the concept of BATNA
• Practice what you’ve learned about negotiation in role playing.

b. Module Outline:

• Video: example of a negotiation
• Slides/Lecture: Stanford business negotiation tactics
• Slides/Lecture: Harvard’s six integrative negotiation skills
• Role Play: Ugli Oranges Simulation
• Video: Stanford negotiation conclusion

a. Module Learning Outcomes:

• Assess your individual customer service orientation.
• Develop a personal vision statement for customer service delivery.
• Describe the difference between customer satisfaction and customer loyalty.
• Identify strategies for dealing with difficult customers.
• Develop an Action Plan and identify priority actions for customer service improvement

b. Module Outline:

• Class Discussion: Why customer service?  Who are our customers?
• Self-assessment: Your customer service orientation
• Case Studies: Customer service vision statements
• Self-reflection: Develop a personal vision statement for customer service delivery
• Class Discussion: customer satisfaction, loyalty, and engagement
• Video: The difficult customer
• Slides/Lecture: Strategies for dealing with difficult customers
• Role Play: dealing with difficult customers
• Self-reflection: How will I act toward customers better than I do now?

a. Module Learning Outcomes:

• Discover why discipline and structure in your schedule give you control, freedom, and work/ life balance
• Evaluate your use of time and barriers to time leadership
• Learn about the Time Leadership Matrix, and how to eliminate time wasting activities
• Know how to use time management tools to put work in the zone of effectiveness
• Learn to use a planning system to manage and track important tasks
• Commit to a personal plan for better use of your time

b. Module Outline:

• Humorous introductory video
• Class discussion of what it feels like to have more to do than time
• allows
• Case study: Fire department
• Self-reflection activity: Barriers to time leadership
• Video: On Productivity
• Object Lesson Activity: Time in a Bottle
• Class discussion: Time Leadership Matrix
• Small group discussions: Best tools for time leadership
• Self-reflection: Create a personal plan to improve your time leadership, and commit to it

Pre-work:  take online Project Implicit – Harvard University assessmenta. Module Learning Outcomes:

• Discover the stages of cultural sensitivity.
• Identify four business imperatives for leveraging diversity.
• Overcome stereotypes, micro-inequities and implicit bias.
• Identify five skills for leading a diverse workforce effectively.
• Understand how inclusion effects the workplace, and what you can do about it.
• Practice inclusion tactics to increase workplace engagement.

b. Module Outline:

• Quick quiz: review of valuing diversity
• Class Discussion: differentiating factors in people
• Video: diversity X-rays
• Class Discussion: the difference between diversity and inclusion
• Class Discussion: online assessment results and surprises
• Slides/Lecture: generational differences – why they exist
• Video: on Generational Differences
• Class Discussion: how people from various generations can work together with respect and appreciation
• Self-Reflection Exercise: What can I do better?

a. Module Learning Outcomes:

• Discover the definition of a high-performance team and how it differs from a traditional work group
• Learn the stages of team development
• Explore how to adapt to various developmental levels on the team
• Make the connection between team effectiveness and team diversity
• Experience a team building activity that demonstrates team stage development

b. Module Outline:

• Class discussion: How do you define a team?
• Small group discussion: characteristics of best & worst teams
• Class Discussion: how high performing teams function versus traditional work groups
• Slides/Lecture: FIVE stages of team development
• Class Discussion: team conflict prevention – a template for a team charter
• Team-building activity: recognize team stages (depending on facilities available may be “Team Trust Snake” or “Team Minute-To-Win-It” or “Outdoor Team Orienteering” or other)

a. Module Learning Outcomes:

• Review the developmental stages of teams from 1SL
• Learn about the five traits of high performance teams
• Discover the principles of team dynamics
• Identify common team obstacles and how to overcome them
• Analyze the limitations of your team dynamics and create a plan to reduce them

b. Module Outline:

• Class discussion: review of developmental stages of teams from 1SL
• Small group discussions: the five traits of high performance teams
• Class discussion: team dynamics
• Team Dynamics simulation: Marshmallow Challenge
• Video: Marshmallow Challenge – class discussion
• Small group discussions: What obstacles do you encounter?
• Self-analysis: My team limitations
• Self-reflection: find the one thing you can do differently at work that will improve your leadership skills the most 

a. Module Learning Outcomes:

• Understand why setting goals is a powerful practice
• Discover how to effectively use the SMART goal process
• Learn and use principles to establish/prioritize goals
• Explore what barriers/obstacles people have to establishing goals, and how to overcome them.
• Understand why and how to track goal accomplishment

b. Module Outline:

• Class Discussion: Why goals?
• Simulation Activity: build something that has measures of quantity and quality
• Video: introduction to goals
• Slides/Lecture: SMART goals components and why each is important
• Class Discussion: priorities – yours, mine, and ours
• Small group discussions: What barriers/obstacles do you come across when working toward a goal? How can we overcome the barriers?
• Slides/Lecture: scorekeeping – key performance indicators
• Self-reflection exercise: Create your own SMART goals.

a. Module Learning Outcomes:

• Learn why a rational approach to decision making is a powerful tool
• Discover guiding principles of successful problem solving
• Explore the problem solving model
• Use a decision making model and to develop critical thinking skills
• Practice their new skills using the decision making model

b. Module Outline:

• Class discussion of the consequences of poor decisions
• Small group Case Studies: What went wrong?
• Video clip: Get everything out on the table
• Class discussion: Collect facts – useful questions to find solutions
• Class discussion: Creative Brainstorming to generate a variety of solutions
• Simulation of Creative Brainstorming and Selection Process
• Use the Ladder of Inference as an effective decision making model
• Self-reflection exercise: Practice all these skills with a real problem

a. Module Learning Outcomes:

• Discover the connections between stress, emotions, and productivity
• Identify stress indicators in yourself and others
• Understand what amygdala hijack is, and how to mitigate it
• Learn a model of stress management, and adapt it personally
• Discover how resilient people manage stress
• Explore how to help others deal with excess stress
• Develop strategies for turning stress into positive action

b. Module Outline:

• Class discussion: examine the evidence – science behind stress
• Self-assessment: How stressed are you? The Holmes & Rahe scale
• Small group discussion: What stresses you out?
• Class discussion of amygdala hijack, the causes and effects
• Review the stress management model
• Case study of stress poorly managed: What would you do?
• Self-reflection exercise: apply the model to manage your stress
• Class discussion: Helping others, mirror neurons, empathy, intentions
• Class discussion: Stress as a motivator – balance is key

a. Module Learning Outcomes:

• Discover the principles and practices of leaders who get superior results
• Understand principles of Situational Leadership:
• Diagnose employees’ development levels and choose the appropriate leadership style
• Apply the best leadership or coaching style required for the developmental level
• Use a common language for coaching and developing others
• Understand the negative impact of over-supervision and under-supervision on others’ performance and morale
• Role play your new skills in Situational leadership

b. Module Outline:

• Class Discussion: why leadership is important in achieving long-tern success
• Small group discussion: identify differences between leadership, management, and supervision.
• Simulation: the Magical Dot Factory – the difference between leaders who control versus those who empower
• Class Discussion: the five myths of leadership
• Class Discussion: why using Situational Leadership concepts is important
• Small Group Discussion: what makes a good boss/bad boss
• Self-assessment: your default Situational Leadership style
• Class Discussion: the three skills of a situational leader
• Video: by Ken Blanchard on Situational Leadership
• Class Discussion: the four levels of development and four leadership styles, and how they match up
• Individual Exercise: define your employees’ development levels
• Role play: Situational Leadership skills
• Individual Exercise: what leadership style will you use for each employee

a. Module Learning Outcomes:

• Turn your Senior Leadership’s vision into action by: sharing, implementing and holding your first level’s accountable
• Understand the Accountability Model
• Discover the concept and power of Vector Leadership
• Advocate for your First Level Supervisors
• Describe your critical role as a conduit between Upper Level Management and First Level Supervisors
• Learn how to enhance communication up and down the chain
• Foster interdependent trusting relationships with peers in other departments

b. Module Outline:

• Class discussion: Do you agree with Senior Leadership’s Vision? Unity trumps agreement
• Class discussion: The Accountability Model
• Role play: an accountability conversation
• Lecture: Vector Leadership magnifies the vision
• Class discussion: When you advocate for FLS, what is your intent?
• Video: Vertical communication
• Object lesson: the Flame of Trust
• Class discussion: how to build trust with peers to enhance interdependence
• Self-reflection: find the one thing you can do differently that will improve your leadership skills the most

a. Module Learning Outcomes:

• Understand what employee engagement means, how to measure it, and how to improve it.
• Identify the key elements and consequences of trust.
• Understand the power of intrinsic motivators.
• Discover how employee development influences employee engagement.
• Learn the interpersonal connection practices of engaging leaders.
• Learn the practices of leaders who maintain engagement.

b. Module Outline:

• Class Discussion: What is employee engagement and why should we care
• Video: Who is sinking your boat?
• Small Group Discussion: video information
• Video: proven benefits of employee engagement
• Slides/Lecture: the Gallup Q12, components of engagement
• Slides/Lecture: the roles of trust, connection, motivators, and communication in employee engagement
• Video: Campbell’s success
• Self-reflection: What will I do to improve and maintain engagement?

a. Module Learning Outcomes:

• Understand the 2LS’s role in implementing and advancing command initiatives
• Understand how leadership can drive organizational change, the three forces of change, five factors that influence behavior, and six stages of concern about change.
• Discuss the types of resistance to change, and how to manage them.
• Discuss the importance of communication in organizational change, and how to encourage ownership of change efforts.
• Learn how to build an action plan for change.

b. Module Outline:

• Quick Quiz: Managing change review
• Class Discussion: What is the role of a leader in change?
• Lecture: present factors that influence behavior, stages of concern about change
• Class Discussion: The three forms of resistance to change and how to manage them
• Small Group Discussion: Identify specific change issues
• Class Discussion of the 5 Cs of communication during change
• Small Group Exercise: Force Field Action Plan for change
• Self-reflection: find the one thing you can do differently that will improve your leadership skills during change

a. Module Learning Outcomes:

• Examine the three core elements of team effectiveness
• Explore the five roles of leadership in your daily work
• Discover the appropriate balance among the five roles
• Understand how to lead “from the balcony”
• Learn how to use a set of diagnostic questions to lead “from the balcony”

b. Module Outline:

• Class Discussion: What actions do great leaders take?
• Slides/Lecture: The “balcony” is a useful metaphor for a highly effective style of leadership
• Class Discussion: Do 20^th century leadership practices work now?
• Slides/Lecture: The three core elements of a highly effective team
• Small Group Discussion: In which team element is your team strongest?  Weakest?  How can your team become more effective?
• Class Discussion: As a “balcony” leader, what is your product?
• Self-assessment: Diagnostic questions
• Academic Research: the Five Leadership Roles
• Slides/Lecture: Defining the Five Leadership Roles
• Small Group Discussion: What is the ideal balance of the Five Leadership Roles
• Class Discussion: Conclusion – what will you use in your daily leadership practices?

a. Module Learning Outcomes:

• Understand that empowering leaders have a driving passion to realize their vision, build trust, and unleash the commitment and motivation of followers
• Identify the difference between commitment and compliance motivation
• Understand empowerment as a development tool
• Develop a commitment to support employee development
• Develop a dialogue to transfer power/authority to others
• Discover a model for maintaining accountability

b. Module Outline:

• Humorous Video: Motivated?  Engaged?
• Class Discussion: How can we unleash commitment, motivation & engagement?
• Slides/Lecture: What causes employee engagement?
• Academic Research: Society of Human Resource Management
• Class Discussion: What’s the difference between compliance and commitment?
• Case Study: Engagement
• Slides/Lecture: What are coordinating responsibilities?
• Self-reflection: Which coordinating responsibilities are done on my team?
• Slides/Lecture: Principles of empowerment
• Self-reflection: How will empowering my team make me more successful?
• Slides/Lecture: The Empowerment Matrix – a tool for transferring power to others
• Individual Exercise: Select coordinating responsibilities you can give to team members to empower them, complete the Empowerment Matrix
• Slides/Lecture: The Empowerment Dialogue
• Role Play: Using the Empowerment Matrix and Dialogue, role play with a partner
• Lecture: Conclusion

a. Module Learning Outcomes:

• Discover what Servant Leadership is
• Discover why Servant Leadership is important
• Explore the characteristics of Servant Leaders
• Examine case studies of successful Servant Leaders

b. Module Outline:

• Class Discussion: What do we know about “servant Leadership” or serving leadership?
• Slides/Lecture: Definition and background on serving leadership
• Class Discussion: Why should we care about being serving leaders?
• Academic Research: The effects of serving leadership
• Slides/Lecture: The Serving Leadership Model, characteristics of serving leaders
• Simulation Game: Outward Focus – Silent Squares
• Case Studies: Examples of well-known leaders who practice serving leadership
• Small Group Discussions: Digging deeper into serving leadership
• Self-reflection: How will I use these concepts to be a more successful leader?
• Lecture: Conclusion

a. Module Learning Outcomes:

• Learn the characteristics of an effective meeting
• Understand the steps for conducting an effective meeting
• Recognize leader and participant behaviors that cause an ineffective meeting
• Understand how to establish and run an effective meeting using an agenda and minutes
• Identify three leadership roles required for successful meetings
• Demonstrate leader actions to counter-act ineffective behaviors
• Demonstrate the ability to plan an effective meeting

b. Module Outline:

• Case study: Who called this meeting anyway?
• Class discussion: What types of meetings do you attend?
• Self-assessment: Rate your meetings
• Class discussion: Guidelines for effective meetings
• Class discussion: Agenda and minutes – purpose and best practices
• Small group exercise: Plan an effective meeting and share it in your group for critique
• Self-reflection: find the one thing you can do differently at work that will improve your leadership skills the most